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FAQ
Frequently Asked Questions
How do I reset my password?
Go to the login page and click "Forgot Password". Enter your email address and we'll send you a link to reset your password. If you don't receive the email within a few minutes, check your spam folder.
How can I upgrade my hosting plan?
Log into your account dashboard, navigate to "Hosting" > "Manage Plans", and select the plan you want to upgrade to. The change will take effect immediately, and you'll only be charged the prorated difference.
Do you offer phone support?
Yes, phone support is available for Professional and Enterprise plan customers. You can find your dedicated support number in your account dashboard under "Support" > "Contact Us".
What is your uptime guarantee?
We offer different uptime guarantees based on your plan: Starter (99.5%), Professional (99.9%), and Enterprise (99.99%). If we fail to meet our guarantee, you're eligible for service credits.
Can I transfer my domain to Via Media?
Yes, we offer free domain transfer with any annual hosting plan. The transfer process typically takes 5-7 days. Contact our support team to initiate the transfer.
How do I set up SSL for my website?
All our hosting plans include free SSL certificates. For new domains, SSL is automatically provisioned within 24 hours. For existing domains, you can enable SSL from your hosting control panel with one click.
System Status
All systems operational. Check our status page for real-time updates on service performance and any ongoing incidents.
All Systems Operational
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Web Hosting
Operational
DNS Services
Operational
Email Services
Operational
API
Operational